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Bounced incoming emails

In an effort to eliminate unsolicited bulk email (spam) and messages containing viruses, Ideal Internet's mail servers have a number of anti-spam mechanisms which together eliminate most junk emails.

However, there is a remote possibility that legitimate mail could also be refused and reasons for this include-

The sender is attempting to operate a mail server from a dynamically assigned IP address such as an ADSL line.
The senders mail server is blacklisted as a source of spam.
The email contains an executable attachment such as a .exe file.
The subject line of the message contains a word commonly used in spam messages, such as 'Viagra' or 'Pharmacy'.

If you believe that someone is unable to send you legitimate emails or attachments, we are happy to investigate the issue and offer solutions wherever possible.

However, to allow us to start an investigation we will need at least one of the following-

A copy of the complete bounce message including the headers (see below) or
The 'To' and 'From' email addresses of a message that has bounced in the last 24 hours* or
The name or IP address of the senders SMTP server

Once we have this information, we may need further details, depending on why the message was bounced.

*Due to space limitations, our mail server only keeps a log of bounced emails for 24 hours.

To view the complete message including the headers in Outlook Express-

Click on the message in your inbox to highlight it

Apple Mac - From the view menu, pull down to 'Source'

Windows PC- From the file menu pull down to properties, from the new window that opens click 'Details', then 'Message source'.

Copy and paste the contents of the window to another document.

Send the document to us either by email or fax

Please note that unless we have made special arrangements for you, your outgoing email will be handled by whoever you connect to the internet with, e.g. Freeserve, BT, AOL, Tiscali, Blueyonder, etc. and it is them that you should contact if you can't send email.